The Leadership Foundation for HE (LFHE) and JISC (www.jisc.ac.uk) have a range of activities upon which to draw upon, which could contribute to a collaborative effort on transforming the student experience.
To that end we have agreed the following tasks;

1. To identify the student lifecycle, based on the ‘user’ perspective. Using JISC research as a starting point, but updating as necessary:

2. To map LFHE / JISC activities under key headings to help the partners determine future requirements, referencing ‘good practice, good policy and good product’, identifying excellence.

3. To suggest possible interventions: exploring potential for new partnership offering, new partners and new audiences. Identifying where the partners could enhance existing activity eg improved communications and uptake of resources.

We propose to create MindMap style Compendium outputs plus a text based version of identified resources mapped to student lifecycle stages. It is imperative that the resources are ‘market ready’, that we have confidence in their wide applicability and that they are focussed on the student.

We’re working to a tight time frame as one might expect.

A. 24 January Myles circulates V1.x to wider JISC and partners to plug any gaps in the resources

B. 30 January Comments close and are considered as version 2.x is developed

C. 7 February Myles circulates V2.x for final comments / updates

D. 13 February final comments / updates close and final version 3.x is developed

E. 27 February Final outputs are delivered

To that end please have a look through V1.x below and add as comments your market ready resources. Please tag them with the appropriate student lifecycle stage so I’m able to draw them together. Deadline for this is 30 January.

Thanks.
————————

JISC outputs related to the student lifecycle
(Title, date/maturity level/market readiness and description of the resources)
Items are all market-ready unless otherwise stated.

Pre-application
Title: Student Engagement and Retention: Easing the transition to HE
Date/maturity: 2011
Details Online ‘Getting Started’ guide in the Building Capacity series. Addresses supporting student retention through enhancing the first year experience; collates evidence and learning from the 23 projects within the JISC Building Capacity programme.

https://bcap.jiscinvolve.org/wp/student-engagement-and-retention-01/

Title: Maximising Online Resource Effectiveness
Date/maturity: 2011
Details: JISC Netskills guidance resulting from a series of workshops during 2010, commissioned by the Strategic Content Alliance (SCA) to promote most effective use of the internet. The emphasis is on producing, maintaining, promoting and developing content available as an online resource. Three main resources: Guide ‘Maximising Online Resource Effectiveness’, ‘A checklist for value from the internet’, and ‘Reports from the field’, which describes and show evidence on how attendees were able to make use of the knowledge they received at the workshops.

http://www.netskills.ac.uk/content/projects/2009/sca-seo/index.html

Title: Effective Practice with e-Portfolios
Date/maturity: 2008
Details: JISC Effective Practice guide, which explores examples of effective practice in the use of e-portfolios throughout a lifetime of learning from personal statements used for university or college application, through to lifelong learning.

www.jisc.ac.uk/effectivepracticeeportfolios.

Title: e-Portfolios infoKit
Date/maturity: 2008, updated 2009
Details: An infoKit, case studies and multimedia resources on using e-portfolios.

http://www.jiscinfonet.ac.uk/e-portfolios

Title: Open Educational Resources infoKit
Date/maturity: 2010
Details: InfoKit; explains OERs and the issues surrounding them for managers, academics and those in learning support.
http://openeducationalresources.pbworks.com

Title: Managing students’ expectations of university
Date/maturity: 2010
Details: Report illustrating innovative and excellent practice in the areas of: communicating with prospective students and providing clear and accessible information to enable them to understand the choices available.

http://www.jisc.ac.uk/publications/reports/2010/managingexpectations.aspx

Title: Student Expectations Study
Date/maturity: 2007
Details: Briefing paper about what prospective students fluent in the use of technology anticipate from university life in terms of ICT.
http://www.jisc.ac.uk/publications/briefingpapers/2007/studentexpectationsbp.aspx#downloads

Title: The Accessibility Essentials Series
Date/maturity: ?
Details: JISC TechDis online guidance about making electronic documents more accessible.

http://www.jisctechdis.ac.uk/techdis/keyinitiatives/organisationaleffectiveness/enablingtechnology/accessibility_essentials

Title: Accessible Marketing and Admissions: Improving Business and Reducing Risk
Date/maturity: 2007
Details: JISC TechDis Senior Management Briefing. This paper looks at both the student experience in accessing information and the institution’s success at marketing its inclusivity.

http://www.jisctechdis.ac.uk/assets/Documents/learnersmatter/SMT4.pdf

Title: Managing your customers
Date/maturity: 2012
Details: Briefing paper; discusses the importance of CRM and Service Design techniques as ways to improve the student experience at all stages of the student lifecycle.

http://www.jisc.ac.uk/publications/briefingpapers/2012/managingcustomers.aspx

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Title: Successful Student Recruitment
Date/maturity: 2010
Details: Online radio broadcast exploring how digital technologies are helping universities to share reliable and consistent course information and support new students throughout the recruitment process.

https://jisconair.jiscinvolve.org/wp/2010/10/11/successful-student-recruitment/

Application

Title: Use of Technology to Support Admissions to Higher Education
Date/maturity: 2008
Details: Briefing paper. Cover three studies investigating good practice and whether there are further technological means of supporting admissions. www.jisc.ac.uk/publications/publications/bpadmissionsv1.aspx
Title: Service Design in Higher and Further Education
Date/maturity: 2009
Details: Briefing paper on the application service design in HE and FE. It introduces a key technique, service blueprinting, which was used successfully at the University of Derby in the Development and Review of Business Interfaces project to improve the transition stage from applicant to registered student, with a specific focus on the university enrolment process.

http://wiki.cetis.ac.uk/images/8/82/Service_Design.pdf

Pre-registration

Title: Service Design in Higher and Further Education
Date/maturity: 2009
Details: Briefing paper on the application service design in HE and FE. It introduces a key technique, service blueprinting, which was used successfully at the University of Derby in the Development and Review of Business Interfaces project to improve the transition stage from applicant to registered student, with a specific focus on the university enrolment process. http://wiki.cetis.ac.uk/images/8/82/Service_Design.pdf

Registration

Title: Managing your customers
Date/maturity: 2012
Details: Briefing paper; discusses the importance of CRM and Service Design techniques as ways to improve the student experience at all stages of the student lifecycle.
http://www.jisc.ac.uk/publications/briefingpapers/2012/managingcustomers.aspx

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Title: Service Design in Higher and Further Education
Date/maturity: 2009
Details: Briefing paper on the application service design in HE and FE. It introduces a key technique, service blueprinting, which was used successfully at the University of Derby in the Development and Review of Business Interfaces project to improve the transition stage from applicant to registered student, with a specific focus on the university enrolment process.

http://wiki.cetis.ac.uk/images/8/82/Service_Design.pdf

Induction

Title: The Accessibility Essentials Series
Date/maturity: ?
Details: JISC TechDis online guidance about making electronic documents more accessible.

http://www.jisctechdis.ac.uk/techdis/keyinitiatives/organisationaleffectiveness/enablingtechnology/accessibility_essentials

Title: Transition Arrangements – Partners, Processes and Funding Issues
Date/maturity: 2006
Details: JISC TechDis Senior Management Briefing. This paper looks at how to help students with disabilities make the transition from further to higher education or to work.
http://www.jisctechdis.ac.uk/assets/Documents/learnersmatter/SMT3.pdf

Title: Managing your customers
Date/maturity: 2012
Details: Briefing paper; discusses the importance of CRM and Service Design techniques as ways to improve the student experience at all stages of the student lifecycle.

http://www.jisc.ac.uk/publications/briefingpapers/2012/managingcustomers.aspx

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Title: Service Design in Higher and Further Education
Date/maturity: 2009
Details: Briefing paper on the application service design in HE and FE. It introduces a key technique, service blueprinting, which was used successfully at the University of Derby in the Development and Review of Business Interfaces project to improve the transition stage from applicant to registered student, with a specific focus on the university enrolment process.

http://wiki.cetis.ac.uk/images/8/82/Service_Design.pdf

Title: Improving Student Retention
Date/maturity: 2011
Details: Online radio broadcast about supporting students to make more effective use of technology for their learning.

https://jisconair.jiscinvolve.org/wp/2011/03/23/improving-student-retention/

Learning and teaching

Title: The Bologna Process
Date/maturity: 2009
Details: An introduction to the Bologna Process, internationalisation and supporting mechanisms.

http://www.jiscinfonet.ac.uk/bologna-process/index_html

Title: The Accessibility Essentials Series
Date/maturity: ?
Details: JISC TechDis online guidance about making electronic documents more accessible.

http://www.jisctechdis.ac.uk/techdis/keyinitiatives/organisationaleffectiveness/enablingtechnology/accessibility_essentials

Title: Online Accessibility Self Evaluation Service (OASES)
Date/maturity: ?
Details : An online tool to help assess how accessible and inclusive your institution is to students whatever their background or needs.

http://www.jisctechdis.ac.uk/oases

Title: Learning Resources and Activities
Date/maturity: ?
Details: Online resource: A collection or ‘aggregator’ of learning activities and learning outputs from JISC projects and programmes.

http://www.jiscinfonet.ac.uk/themes/lra

Title: Departmental Leadership of Teaching in Research-Intensive Environments: Final Report
Date/maturity: 2009
Details: Leadership Foundation/HEA report based on a study of the best teaching departments in a network of world-class research universities. It had been observed that where very high quality teaching could be seen in these universities it emerged from within departments, rather than being initiated from the centre, and the universities in the network wanted to understand how departments had managed to create such an environment.

http://www.heacademy.ac.uk/assets/EvidenceNet/gibbs.pdf (info supplied by Paul Gentle)

Title: Developing the Whole Student: Leading Higher Education Initiatives that Integrate Mind and Heart
Date/maturity: 2011
Details: Leadership Foundation stimulus paper looking at holistic student development.

http://www.lfhe.ac.uk/publications/lfresearch/ (info supplied by Paul Gentle)

Title: Student Experience Network
Date/maturity: Twice yearly
Details: Event run by Leadership Foundation. This has met twice to date (May and September 2011) and is committed to meeting twice yearly to share experience and develop practice. The next event is scheduled for 25 April 2012. Key interests discussed so far include: Reconfiguration of infrastructure to serve student needs better; Leadership of employability; Breaking down barriers between students, support services and academic staff.

http://www.lfhe.ac.uk/evt-crs-prog/calendar/

Title: JISC Online Conference explores learning in transition
Date/maturity: 2011
Details: Online radio broadcast debating on a theme of Learning in Transition.

https://jisconair.jiscinvolve.org/wp/2011/11/07/jisc-online-conference-explores-learning-in-transition/

e-learning

Title: Netksills e-learning workshops
Date/maturity: ongoing
Details: Workshops. Single and ,multi-day workshops covering various aspects of e-leaning.

http://www.netskills.ac.uk/content/products/workshops/theme/elearning.html

Title: LLiDA: Learning Literacies for a Digital Age
Date/maturity: live but in development
Details: A wiki containing outputs from the JISC-funded study into Learning Literacies for the Digital Age (LLiDA)

http://www.caledonianacademy.net/spaces/LLiDA/

Title: Digital Literacy
Date/maturity: live but site in development
Details: Part of the Design Studio wiki; collection of outputs related to digital literacy

http://jiscdesignstudio.pbworks.com/w/page/38511966/digital-literacy

Title: Designing Spaces for Effective Learning
Date/maturity: 2006
Details Guide; highlights key design principles when embedding the use of learning and information technologies into physical spaces, and links examples of practice in the last four years to prevailing pedagogic models of learning.

www.jisc.ac.uk/eli_learningspaces.html .

Title: Technology-Rich Physical Space Design: An overview of JISC activities
Date/maturity: 2008
Details: Report. An investigation of the design and management issues associated with open-plan spaces and video case studies of the impact on practice and culture of five technology-rich new-build and refurbishment projects.

www.jisc.ac.uk/publications/publications/bpelearnspacesv1.aspx

Title: Planning and designing technology-rich learning spaces infoKit
Date/maturity: 2007, updated 2011
Details: An infoKit, video case studies and a huge photo library on new build and refurbishment in the sectors including sustainable approaches.

http://www.jiscinfonet.ac.uk/infokits/learning-space-design

Title: Exploiting activity data in the learning environment’
Date/maturity: 2011?
Details: Online collection of resources about activity data and how it can be used to identify ‘at risk’ students by tracking those who fail to log in to key services, such as library systems and virtual learning environments.

http://www.activitydata.org/index.html

Title: ‘Tangible benefits of e-learning: Does investment yield interest?’
Date/maturity: 2008
Details: Report disseminating the outcomes from the ‘Tangible Benefits of e-Learning’ project, which set out to explore the diversity of e-learning practice across the sector and to find out what evidence there is relating to return on investment.

www.jiscinfonet.ac.uk/publications/info/tangible-benefits-publication

Briefing paper:

www.jisc.ac.uk/publications/publications/bptangiblebenefitsv1.aspx

Set of 37 online case studies: http://www.jiscinfonet.ac.uk/case-studies/tangible

Title: ‘Emerging Practice in a Digital Age’
Date/maturity: 2011
Details: A guide about how technologies are being used in teaching and how their use can help students’ employability. http://www.jisc.ac.uk/whatwedo/programmes/elearning/digiemerge.aspx

With supplementary videos and podcasts at http://www.jisc.ac.uk/emergeresource

Title: ‘Effective Practice in a Digital Age’
Date/maturity: 2009
Details: Guide. Outlines the key aspects of designing learning in a technology-rich context based on mainstream technologies that have become established over the last decade or so.

www.jisc.ac.uk/practice

Associated updated ‘Effective Practice’ planning tool, plus podcasts and case studies, also available at
http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/resourceexchange.aspx

Title: Responding to Learners
Date/maturity: 2009
Details: Resource pack. This synthesises the outcomes from the Learner Experiences of e-Learning theme of the JISC e-Learning Programme. It includes a series of five guides for different roles within the institution and a set of key messages postcards containing quotes from learners. The postcards summarise the key findings from this JISC-funded research and can form the basis for staff development activities. The series of guides offer recommendations on how institutions can better respond to learners’ expectations and uses of technology.

www.jisc.ac.uk/learnerexperience

Title: Games-based Learning
Date/maturity: 2007
Details: Briefing paper on game-based learning and how it may be used to support effective learning and teaching practice.
www.jisc.ac.uk/publications/publications/pub_gamebasedlearningBP/pub_gamebasedlearningBP_content.aspx

Title: Social Software infoKit
Date/maturity: ?
Details: This infokit explains social software and outlines potential uses for learning and teaching, research and business and community engagement. It also aims to highlight the key issues which those working across the sector may need to consider when implementing such technologies, and to provide pointers for successful use.

http://www.jiscinfonet.ac.uk/infokits/social-software

Title: In their own words
Date/maturity: 2007
Details: Report and CD-ROM. Synthesises key findings from the the JISC Learner Experiences studies, drawing together themes from the Phase 1 reports and the 5 Learner Voice video case studies. A useful introduction to the first stage of JISC-funded research into learners’ experiences, beliefs and motivations in relation to e-learning.

http://www.jisc.ac.uk/intheirownwords and
http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/learneroutcomes/learnervoices.aspx

for the Learners Voice videos.

Title: ‘Supporting Learners in a Digital Age’
Date/maturity: 2011
Details: Briefing paper. Describes the outcomes of a JISC-funded project of the same name.
www.jisc.ac.uk/publications/briefingpapers/2011/slida.aspx

Title: ‘Learning Literacies in a Digital Age’
Date/maturity: 2009
Details: Briefing paper. Describes the outcomes of the JISC-funded ‘Learning for a Digital Age’ project

www.jisc.ac.uk/publications/documents/learningliteraciesbp.aspx

Title: Innovative Practice with e-Learning
Date/maturity: 2005
Details: Guide focusing on embedding mobile and wireless technologies into everyday practice. Includes four downloadable planning tools, is of relevance to curriculum and e-learning managers and practitioners in all parts of the sector.

http://www.jisc.ac.uk/eli_practice.html

The accompanying CD-ROM can be viewed online at

www.elearning.ac.uk/innoprac

Video clips available at www.elearning.ac.uk/innoprac/casestudyintro.html

Title: Effective use of VLEs infoKit
Date/maturity: 2005, updated 2007
Details: infoKit; aims to enable tutors to make informed decisions, based on sound educational principles, about the use of technology in their teaching and their students’ learning when using a VLE.

http://www.jiscinfonet.ac.uk/InfoKits/effective-use-of-VLEs/index_html

Title: Technology-enhanced learning environments’
Date/maturity: ?
Details: JISC infoNet online collection of guidance, infokits, case studies. To help explore and develop effective practice in the delivery of flexible, seamless and personalised services to learners.

http://www.jiscinfonet.ac.uk/themes/tele

Title: Creating a Managed Learning Environment (MLE) infoKit
Date/maturity: 2004
Details: InfoKit. A lifecycle approach to creating a managed learning environment.

http://www.jiscinfonet.ac.uk/InfoKits/creating-an-mle

Title: Digital Repositories infoKit
Date/maturity: 2010
Details: InfoKit. A practical ‘how to’ guide to setting up and running digital repositories. http://www.jiscinfonet.ac.uk/infokits/repositories
Title: Online Distance Learning
Date/maturity: 2010
Details: Online radio broadcast covering some of the issues associated with creating sustainable and effective online distance learning. The show highlights the value of engaging students and enhancing the learning experience through online learning tools such as podcasts and virtual worlds.

https://jisconair.jiscinvolve.org/wp/2010/12/16/online-distance-learning/

Access to e-learning environments

Title: Mobile learning infoKit
Date/maturity: 2011 but still in development
Details: a practical guide for educational institutions planning to implement a mobile learning initiative.

https://mobilelearninginfokit.pbworks.com/w/page/41122430/Home

Title: Mobile Web Apps
Date/maturity: 2011
Details: JISC CETIS technical briefing paper giving an overview of the mobile web space and the benefits of developing hosted web apps.

http://www.jisc.ac.uk/whatwedo/programmes/elearning/tele/mobile.aspx

Title: Mobile Learning Good Legal Practice
Date/maturity: 2011
Details: Webcast by JISC Legal on security, privacy and accessibility issues

http://www.jisclegal.ac.uk/ManageContent/ViewDetail/ID/2197/Mobile-Learning-Good-Legal-Practice–Innovating-e-Learning-2011-Online-15–21112011.aspx

Title: Mobile Learning
Date/maturity: ?
Details TechDis guidance and downloadable resources looking at disability and accessibility issues in relation to mobile technologies.

http://www.jisctechdis.ac.uk/technologymatters/mobilelearning

Title: Upwardly Mobile
Date/maturity: ?
Details: TechDis online guidance explaining how mobile technology can help students with disabilities or those juggling study with family or work commitments.

http://www.jisctechdis.ac.uk/UpwardlyMobile/index.html

Title: Social Software infoKit
Date/maturity: ?
Details: This infokit explains social software and outlines potential uses for learning and teaching, research and business and community engagement. It also aims to highlight the key issues which those working across the sector may need to consider when implementing such technologies, and to provide pointers for successful use.

http://www.jiscinfonet.ac.uk/infokits/social-software

Title: e-Learning as an Accessibility Investment
Date/maturity: 2006
Details: TechDis Senior Management Briefing; This document demonstrates important positive synergies between e-Learning and accessibility, illustrating good practice approaches to both.

http://www.jisctechdis.ac.uk/techdis/resources/detail/learnersmatter/SMT1

Title: AccessApps
Date/maturity: ? Complete and freely available
Details: Free downloads: AccessApps is the result of an initiative supported jointly from its inception by JISC Techdis and the JISC Regional Support Centres. It consists of over 50 Open Source and freeware Windows applications, capable of running from a USB stick. Access Apps provides a range of solutions to support writing, reading and planning as well as sensory, cognitive and physical difficulties.

http://www.jisctechdis.ac.uk/techdis/keyinitiatives/organisationaleffectiveness/enablingtechnology/accessapps

Title: Informing Policy, Improving Practice: making the student experience more inclusive through technology
Date/maturity: 2009
Details: JISC TechDis briefing paper; provides advice and guidance for teaching practitioners, library staff, staff developers and more, to raise the level of inclusivity in mainstream practice, as well as working with senior managers and policy makers to ensure that national and institutional systems support inclusive approaches.

http://www.jisctechdis.ac.uk/techdis/resources/detail/investinyou/Informing_Policy_and_Improving_Practice

Title: TechDis Staff Training Packs
Date/maturity: ?
Details: Seven training packs provide a ‘pick and go’ suite of staff development materials covering key accessibility and inclusion themes for e-learning. They are designed to enable anyone to deliver an in-house staff development session.

http://www.jisctechdis.ac.uk/techdis/pages/detail/investinyourself/staff_packs

Title: Student Engagement and Retention: Enhancing the student experience through the use of mobile devices
Date/maturity: 2011
Details: Online ‘Getting Started’ guide in the Building Capacity series. Addresses supporting student retention by enhancing the student experience through the use of mobile devices both within the teaching and learning context and more broadly in pastoral care.

https://bcap.jiscinvolve.org/wp/student-engagement-and-retention-02/

Work-based and lifelong learning students, collaboration
Title: Success factors for work-based learning
Date/maturity: 2011
Details: Podcast. Work-based learning has different definitions depending upon which area of education you work within. Discussion about what it means for vocational learning and apprenticeships while at work.

http://www.jisc.ac.uk/news/stories/2011/09/podcast125stanunwin.aspx

Title: Collaborative Approaches to the Management of E-Learning (CAMEL)
Date/maturity: 2006, updated 2008
Details: A collaboration model based on open sharing and trust. Exploring how institutions making good use of e-learning and who were collaborating in regional lifelong learning partnerships can learn from each other in a Community of Practice based around study visits to each of the partners’ institutions.

http://www.jiscinfonet.ac.uk/camel

Title: Critical Friends: An Effective Practice Guide
Date/maturity: ?
Details: This online resource summarises the current guidance associated with the role of critical friends and provides links to further resources.. Critical friends roles are often associated with the use of CAMEL groups where different projects come together in a spirit of open collaboration to share ideas and experience. The guidance is based experience of critical friends from the initiatives like CAMEL and on the developing evidence base on the application and effectiveness of the role.

http://camels.pbworks.com

Title: Work-Based Learning Maturity Toolkit
Date/maturity: ?2011?
Details: Toolkit to help assess current performace in work-based learning, identify a vision for work-based learning and the enablers and barriers to achieving it. Helps develop recommendations for actions and change management.

http://wbltoolkit.pbworks.com/w/page/35396849/Home%20page%20-%20WBL%20Maturity%20Toolkit

Title: Collaborative Online Tools infoKit
Date/maturity: 2010
Details: InfoKit about the use of collaborative online tools to support interactions education and business and community partners.

http://www.jiscinfonet.ac.uk/infokits/collaborative-tools

Title: Relationship Management: Good Practice, Process Mapping and the CRM Self Analysis Framework
Date/maturity: ?
Details: Online guide and self-assessment toolkit for RM

http://jisc.cetis.ac.uk/crm-tools/

Title: Social Software infoKit
Date/maturity: ?
Details: This infokit explains social software and outlines potential uses for learning and teaching, research and business and community engagement. It also aims to highlight the key issues which those working across the sector may need to consider when implementing such technologies, and to provide pointers for successful use.

http://www.jiscinfonet.ac.uk/infokits/social-software

Title: Acumen
Date/maturity: ?
Details: Website; Acumen is aimed at staff in further and higher education institutions across the UK to support their work with the SME community. Resources and advice for the provision of workforce development.

http://www.jisctechdis.ac.uk/acumen/support/workforcecpd

Title: Distributed e-Learning Programme: Stories from regional pilot projects
Date/maturity: 2008
Details: A collection of stories based on regional pilot projects completed between 2005 and 2007 that took a regional, cross-institutional and collaborative approach to supporting lifelong learners and facilitating their progression.

http://www.jisc.ac.uk/publications/programmerelated/2008/delregionalpilots.aspx

Title: Effective Practice with e-Portfolios
Date/maturity: 2008
Details: JISC Effective Practice guide, which explores examples of effective practice in the use of e-portfolios throughout a lifetime of learning from personal statements used for university or college application, through to lifelong learning.

www.jisc.ac.uk/effectivepracticeeportfolios

Title: e-Portfolios infoKit
Date/maturity: 2008, updated 2009
Details: An infoKit, case studies and multimedia resources on using e-portfolios.

http://www.jiscinfonet.ac.uk/e-portfolios

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Title: Online Distance Learning
Date/maturity: 2010
Details: Online radio broadcast covering some of the issues associated with creating sustainable and effective online distance learning. The show highlights the value of engaging students and enhancing the learning experience through online learning tools such as podcasts and virtual worlds.

https://jisconair.jiscinvolve.org/wp/2010/12/16/online-distance-learning/

Assessment and feedback
Title: ‘Effective Assessment in a Digital Age’
Date/maturity: 2010
Details: Guide. Aimed at those who design assessment and feedback for their learners, the guide draws on recent JISC reports and case studies from different contexts and modes of learning to explore the relationship between technology-enhanced assessment and feedback practices and meaningful, well-supported learning experiences.

http://www.jisc.ac.uk/digiassess

Supported by video case studies http://www.jisc.ac.uk/whatwedo/programmes/elearning/assessment/digiassess/assessresource.aspx

and supplementary materials from five workshops run in 2011

http://jiscdesignstudio.pbworks.com/w/page/33596916/Effective-Assessment-in-a-Digital-
Age-Workshops

Title: Effective Practice with e-Assessment
Date/maturity: 2007
Details: Guide based on results of JISC-funded e-assessment projects; a case-study based overview of e-assessment in the further and higher education sectors.

http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/assessment.aspx

Title: Effective use of VLEs: e-Assessment infoKit
Date/maturity: 2005, updated 2007
Details: Part of Effective use of VLEs infoKit; Pros and cons of using e-assessment and the things you need to consider.

http://www.jiscinfonet.ac.uk/InfoKits/effective-use-of-VLEs/e-assessment

Title: TechDis e-assessment Staff Training Pack
Date/maturity: ?
Details: Training packs of staff development materials covering key accessibility and inclusion themes for e-assessment. Designed to enable anyone to deliver an in-house staff development session.

http://staffpacks.jisctechdis.ac.uk/Staff%20Packs/E-Assessment/index.xml

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Curriculum design and delivery
Title: The Design Studio
Date/maturity: Useful resources but still in development
Details: A wiki-based toolkit for all aspects of curriculum design and delivery.

http://jiscdesignstudio.pbworks.com/w/page/12458422/Welcome%20to%20the%20Design%20Studio

Title: ‘Transforming curriculum delivery through technology: Stories of challenge, benefit and change’
Date/maturity: 2011
Details: Guide. Presents the key achievements, lessons learnt and strategies developed by projects participating in the Transforming Curriculum Delivery Through Technology programme.

www.jisc.ac.uk/whatwedo/programmes/elearning/curriculumdelivery/curriculumdeliveryguide.aspx

Title: ‘Managing curriculum change’
Date/maturity: 2009
Details: Guide. Investigates how the use of technology can help holistic curriculum design processes become more agile and responsive.

www.jisc.ac.uk/publications/programmerelated/2009/managingcurriculumchange.aspx

Title: Timetabling and resource scheduling
Date/maturity: 2009
Details: Briefing paper; offers a useful profile of current practice, challenges, use of technology, and innovation throughout the HE and FE sectors.

http://www.jisc.ac.uk/publications/briefingpapers/2009/bptimetablingv1.aspx

Title: Transforming curriculum design – transforming institutions
Date/maturity: 2011
Details: Briefing paper summarising resources and lesson from the JISC Institutional Approaches to Curriculum Design programme.

http://www.jisc.ac.uk/publications/briefingpapers/2011/bpcurriculumdesign.aspx

Title: Efficiencies, enhancements and transformation: how technology can deliver
Date/maturity: 2011
Details: Online radio broadcast exploring how learning technologies can be used to support new ways of delivering curricula leading to benefits, efficiencies, enhancements and transformation. https://jisconair.jiscinvolve.org/wp/2011/06/10/efficiencies-enhancements-and-transformation-how-technology-can-deliver/

Not specifically student lifecycle: Change management infokit

http://www.jiscinfonet.ac.uk/infokits/change-management

Not specifically student lifecycle: Process review infokit

http://www.jiscinfonet.ac.uk/InfoKits/process-review

Pastoral care

Title: Student Engagement and Retention: Enhancing the student experience through the use of mobile devices
Date/maturity: 2011
Details: Online ‘Getting Started’ guide in the Building Capacity series. Addresses supporting student retention by enhancing the student experience through the use of mobile devices both within the teaching and learning context and more broadly in pastoral care.

https://bcap.jiscinvolve.org/wp/student-engagement-and-retention-02/

Title: Online Accessibility Self Evaluation Service (OASES)
Date/maturity: ?
Details : An online tool to help assess how accessible and inclusive your institution is to students whatever their background or needs.

http://www.jisctechdis.ac.uk/oases

Title: Relationship Management: Good Practice, Process Mapping and the CRM Self Analysis Framework
Date/maturity: ?
Details: Online guide and self-assessment toolkit for RM

http://jisc.cetis.ac.uk/crm-tools/

Title: Annual Student Governance conference
Date: each September
Details: Event. Delivered by Leadership Foundation as part of the Governor Development Programme. This takes place each September, and is well-attended by around 100 student governors (usually recently-elected Student Union Presidents or Deputy Presidents (Academic). (info supplied by Paul Gentle)

Title: Student Experience Network
Date/maturity: Twice yearly
Details: Event run by Leadership Foundation. This has met twice to date (May and September 2011) and is committed to meeting twice yearly to share experience and develop practice. The next event is scheduled for 25 April 2012. Key interests discussed so far include: Reconfiguration of infrastructure to serve student needs better; Leadership of employability; Breaking down barriers between students, support services and academic staff.

http://www.lfhe.ac.uk/evt-crs-prog/calendar/

Title: Managing your customers
Date/maturity: 2012
Details: Briefing paper; discusses the importance of CRM and Service Design techniques as ways to improve the student experience at all stages of the student lifecycle.

http://www.jisc.ac.uk/publications/briefingpapers/2012/managingcustomers.aspx

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Title: Exploiting activity data in the learning environment’
Date/maturity: 2011?
Details: Online collection of resources about activity data and how it can be used to identify ‘at risk’ students by tracking those who fail to log in to key services, such as library systems and virtual learning environments.

http://www.activitydata.org/index.html

Title: Service Design in Higher and Further Education
Date/maturity: 2009
Details: Briefing paper on the application service design in HE and FE. It introduces a key technique, service blueprinting, which was used successfully at the University of Derby in the Development and Review of Business Interfaces project to improve the transition stage from applicant to registered student, with a specific focus on the university enrolment process.

http://wiki.cetis.ac.uk/images/8/82/Service_Design.pdf

Employability, placements and careers services

Title: Transition Arrangements – Partners, Processes and Funding Issues
Date/maturity: 2006
Details: JISC TechDis Senior Management Briefing. This paper looks at how to help students with disabilities make the transition from further to higher education or to work.

http://www.jisctechdis.ac.uk/assets/Documents/learnersmatter/SMT3.pdf

Title: ‘Emerging Practice in a Digital Age’
Date/maturity: 2011
Details: A guide about how technologies are used in teaching and how their use can help students’ employability.

http://www.jisc.ac.uk/whatwedo/programmes/elearning/digiemerge.aspx

Supplementary videos and podcasts at

http://www.jisc.ac.uk/emergeresource

Title: LLiDA: Learning Literacies for a Digital Age
Date/maturity: live but in development
Details: A wiki containing outputs from the JISC-funded study into Learning Literacies for the Digital Age (LLiDA)

http://www.caledonianacademy.net/spaces/LLiDA/

Title: Digital Literacy
Date/maturity: live but site in development
Details: Part of the Design Studio wiki; collection of outputs related to digital literacy

http://jiscdesignstudio.pbworks.com/w/page/38511966/digital-literacy

Title: Student Experience Network
Date/maturity: Twice yearly
Details: Event run by Leadership Foundation. This has met twice to date (May and September 2011) and is committed to meeting twice yearly to share experience and develop practice. The next event is scheduled for 25 April 2012. Key interests discussed so far include: Reconfiguration of infrastructure to serve student needs better; Leadership of employability; Breaking down barriers between students, support services and academic staff.

http://www.lfhe.ac.uk/evt-crs-prog/calendar/

Title: Managing your customers
Date/maturity: 2012
Details: Briefing paper; discusses the importance of CRM and Service Design techniques as ways to improve the student experience at all stages of the student lifecycle.

http://www.jisc.ac.uk/publications/briefingpapers/2012/managingcustomers.aspx

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Graduation

Nothing obvious found.

Alumni

Title: Relationship Management: Good Practice, Process Mapping and the CRM Self Analysis Framework
Date/maturity: ?
Details: Online guide and self-assessment toolkit for RM

http://jisc.cetis.ac.uk/crm-tools/

Title: Managing your customers
Date/maturity: 2012
Details: Briefing paper; discusses the importance of CRM and Service Design techniques as ways to improve the student experience at all stages of the student lifecycle.

http://www.jisc.ac.uk/publications/briefingpapers/2012/managingcustomers.aspx

Title: SLRM (Student Lifecycle Relationship Management)
Date/maturity: in development but information based on tried and tested materials
Details: Part of the JISC Cetis ‘Just Enough Relationship Management’ online resource. Examines the benefits of using service design techniques to improve the student experience.

http://iecbolton.jira.com/wiki/display/rminhe/SLRM+%28Student+Lifecycle+Relationship+Management%29

Note about market-readiness and maturity
Sarah Knight is confident about the maturity and impact of all the resources listed related to e-learning, apart from the ones labelled as in development. The 2010 evaluation report ‘Evaluation of the Effectiveness and Impact of Communications and Dissemination Activities of the JISC e-Learning programme’ which assessed the impact of the programme stated: ‘The evaluation process proves convincingly that the JISC e-Learning programme communications and dissemination activities have exerted an overwhelmingly positive impact upon the understanding and take up of technology enhanced learning, and have benefited individuals and institutions across the sector.’

Likewise Patrick Bellis of Infonet feels that completed InfoKits are similarly market-ready and mature, in that they are the end result or output from a series of JISC programmes and projects, and in many cases have been subsequently updated since their initial launch.