One outcome of a recent JISC / AUA roundtable was to put together a JISC theme at the AUA anual conference

I’ve been involved in two of these;

1. Demystifying JISC Link to session resources

Here Patrick Bellis of JISC Infonet and I Demystified JISC in just 5 slides then used Google Docs to suggest some resources for AUA members based on preparatory work (analysing the conference programme, and review of communications on the AUA JISCmail list and LinkedIn group). We then explored these issues/concerns/priorities with delegates iterating the starting point list and adding resources in ‘real time’. A benefit of this approach is that the resources can be worked up further and shared widely. Patrick and I will endeavour to do so and we’ll work further with AUA to address how we might support and promote the resources further to their membership, most likely linked to their CPD Professional Behaviours framework

2. What skills do we need for the digital age? The future of the departmental administrator Link to session resources
Presenting with Phil Wolstenholme of the AUA and Lindsay Jordan of University of the Arts London we described the JISC Digital Literacy Programme, the project baseline findings, the professional association baseline findings, the AUA project baseline findings and spent time working to identify key features of digital literacy for administrators in Higher Education.

We ran group work on

Capabilities for the digitally literate administrator

Priorities and next steps to take forward those capabilities

We then ran a plenary feedback and I summarise this below

Communications and appropriate modes of delivery
Devolving responsibility for supporting digital literacy services
Administrators supporting the various staff roles and students in digital literacy
Methods (such as focus groups) to help deploy digital literacy strategies
Visibility of content as services to upskill in digital literacy. Concepts such as the servicescape; where do people need access to these?
Training on tools; feedback of efficacy and timing, refresh of content in line with incremental upgrades. A new relationship / service provision to address this via self / peer support, thord party provision and crowd sourcing
Digital induction for new staff and students
Information lifecycle and compliancy such as data protection and permissions. Addressing tensions between innovation and legislation when innovation is so fast paced
Creating a culture of communication and discussion to support emerging digital literacy issues

I’m awaiting links to the individual group work via Lindsay Jordan and a link to a list of related resources from Lisa Wolcott at JISC Netskills.

I also aired the JISC Supporting Your Institution resources and shared a number of JISC Briefing Papers I thought would be of interest to AUA Membership. These were:

Managing your customers (CRM for HE)
Business and Community Engagement, maximising the impact of your partnerships

Efficiency and flexibility. Getting fit for a changing funding environment

Business intelligence: Monitoring performance and planning improvement